Shipping & Delivery

Most of our products are large, heavy items, often several hundred pounds, that ship by freight directly from the manufacturer's or distributor's warehouse in the United States. Please read this page before you order. It explains what to expect and what we need from you for a smooth delivery.

Where we ship

We ship to residential and commercial addresses in the contiguous United States (the lower 48 states). We do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or U.S. territories.

Order review and verification

Because our orders are high-value, every order is reviewed before it is sent to the manufacturer. We may contact you to confirm your delivery address, phone number or payment details. If we cannot verify an order, or if we suspect fraud, we may cancel it and issue a full refund of any amount paid.

Processing and delivery time

Verified orders are sent to the manufacturer within 1 to 2 business days. Estimated delivery times are shown on each product page; most items arrive within 1 to 3 weeks, and some made-to-order items take longer. These are estimates provided by our manufacturers, not guaranteed delivery dates.

If your order will not ship within the estimated time, we will contact you with a revised date and the reason for the delay. You may choose to wait or to cancel for a full refund at that point.

Freight delivery

Pool tables, shuffleboards, arcade and pinball machines usually ship by freight truck (LTL). The carrier will call you to schedule a delivery appointment, so please make sure your phone number is correct.

Standard delivery is curbside. The driver delivers to the curb or the end of your driveway. The driver is not required to bring the item into your home, up or down stairs, or to unpack or assemble it. Please plan to have at least two adults available to help move the item.
Upgraded delivery options, such as inside delivery, white-glove delivery or installation, may be available on some products for an additional fee. Only the services you paid for are included.
Access. Please let us know before you order if your address has limited truck access (narrow or private roads, steep driveways, gated communities) so we can plan the right service.

Missed deliveries and extra carrier fees

If a scheduled delivery is missed, refused without a valid damage reason, or delayed because the address or contact information provided was incorrect, the carrier may charge redelivery, storage or address-correction fees. These fees are the customer's responsibility.

Inspect before you sign

This step is very important for protecting your order.

Inspect every box and crate for damage before you sign the delivery receipt (bill of lading).
If you see any damage, write "DAMAGED" and a short description on the receipt, and take photos of the packaging while the driver is there.
Contact us within 48 hours of delivery with your order number and photos, including any hidden damage you find after opening the boxes.
Keep all original packaging until the issue is resolved.

Carriers may deny damage claims that are not noted on the delivery receipt or reported within 48 hours. If you sign the receipt without noting damage, we may not be able to recover the cost of a replacement from the carrier.

Risk of loss

Responsibility for the item passes to you when it is delivered to the address you provided and the delivery receipt is signed.

Assembly and installation

Some products require assembly or professional installation, for example slate pool tables. You are responsible for making sure your room, floor and doorways can accommodate the product's size and weight. Installation services, when offered, are performed by independent local installers.