Refund policy

We want you to love your game room. Please read this policy before you order. Because our products are large, heavy and expensive to ship, returns work differently than at a regular store.

Cancellations

You may cancel your order for a full refund at any time before it ships from the manufacturer. Once an order has shipped, it can no longer be canceled and is handled as a return under this policy.

Return window and conditions

You may request a return within 30 days of delivery. To be eligible, the item must be:

  • unused, unassembled and not installed;
  • in its original, undamaged packaging, with all parts and accessories; and
  • approved by us with a Return Authorization (RA) number before it is shipped back.

Items returned without an RA number, or that do not meet these conditions, will not be accepted or refunded.

Return costs

For returns that are not due to damage or a defect:

  • Return freight is paid by the customer.
  • The original shipping charge is not refundable, including when shipping was advertised as free; in that case the actual shipping cost we paid will be deducted.
  • A 25% restocking fee applies to the price of the returned item.

We will confirm the exact amounts in writing before you send the item back.

Refused deliveries

If you refuse a delivery for any reason other than visible damage noted on the delivery receipt, the order will be treated as a return, and the original shipping cost, return freight and restocking fee will be deducted from your refund.

Items that cannot be returned (final sale)

  • custom, personalized, special-order or made-to-order items (for example, custom cloth colors or finishes);
  • items that have been assembled, installed or used;
  • clearance, open-box or items marked "final sale"; and
  • items damaged by misuse, improper installation, moving or accidents after delivery.

Damaged or defective items

If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Please follow the "Inspect before you sign" steps in our Shipping Policy. Once we confirm the issue, we will arrange, at our option, a replacement part, a repair, a replacement item or a refund, at no extra cost to you.

Warranty

Products are covered by the manufacturer's warranty where one is offered. Warranty terms are set by the manufacturer, and we will help you file and follow up on any warranty claim.

Refunds

Approved refunds are issued to your original payment method within 10 business days after the returned item is received and inspected, minus any fees described above. Your bank may take a few additional days to post the refund.

Questions or problems with an order

Please contact us first. We answer every message and will work with you to make it right. Call or text (774) 268-8868, Monday to Friday, 9am to 6pm ET, or send us a message through our contact page.